Effective Date: March 7, 2025
At Planet 88 Guest Home, we aim to provide a seamless booking experience while ensuring fair cancellation policies for our guests. Please review our terms below before making a reservation.
Booking Policy
Reservations can be made online, via phone, or in person.
A valid name, contact details, and payment confirmation are required to secure a booking.
Advance payment may be required for some reservations, depending on room type and duration of stay.
Group bookings or event reservations may require additional deposits.
Payment Policy
We accept cash, mobile money (MTN MoMo, Orange Money), and bank transfers.
All payments must be made in CFA Francs (XAF) unless otherwise agreed.
Additional charges may apply for special services or late check-out.
Check-in & Check-out
- Check-in time: From 2:00 PM
- Check-out time: By 12:00 PM
- Early check-in and late check-out requests are subject to availability and may incur extra fees.
Cancellation Policy
Cancellations made 48 hours before check-in: Full refund.
Cancellations made within 24 hours of check-in: 50% refund.
Same-day cancellations or no-shows: No refund.
Refunds for group bookings or long-term stays will be determined based on the agreement at the time of booking.
Modification of Bookings
Guests can request date changes subject to room availability.
Any price difference due to rate changes must be settled before the new check-in date.
Modifications should be requested at least 24 hours before check-in.
No-Show Policy
If a guest fails to check in without prior notice, the booking is marked as a no-show, and the full amount is non-refundable.
The room may be released for new bookings after the no-show.
Force Majeure & Special Circumstances
In cases of emergencies, natural disasters, or unforeseen events, we will work with guests to reschedule stays or issue refunds where applicable.
Contact Us for Bookings & Cancellations
For reservations, modifications, or cancellations, please contact us:
📞 +237 653 668 402
📧 planet88guesthome @ gmail.com